Terms & Conditions

Last Updated: 01/01/2021

Welcome to Jaik Mart (“we,” “us,” “our,” or “the Store”). These Terms & Conditions govern your access to and use of [www.jaik.in] and your purchase of products and services through our website.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About Our Store

[Jaik Mart] is an online store offering products and services including:

Books and reading materials
Antique and collectible items
Kids’ clothing and wear
Wrist watches and related accessories
Mobile/DTH recharge and other recharge services
Other products or services that may be added to the website from time to time

We reserve the right to add, remove, modify, or discontinue any product or service without prior notice.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website for fraudulent, abusive, or unauthorized activities.

If you are under the applicable legal age, you may use the website only with the involvement and consent of a parent or legal guardian.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability, and other information displayed on our website are accurate.

However:

Actual product colors may vary depending on your device or screen.
Minor differences in appearance, size, packaging, or design may occur.
Product images may be for illustration purposes where specifically stated.
Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information.

For books, watches, clothing, antiques, and collectibles, product descriptions and photographs should be reviewed carefully before placing an order.

4. Antique and Collectible Items

Antique and collectible products may naturally show signs of age, wear, restoration, discoloration, scratches, dents, fading, or other imperfections.

Such characteristics may be part of the item’s age and nature and will not necessarily be considered defects.

Where reasonably possible, we will disclose known material imperfections in the product description or photographs.

Unless expressly stated otherwise, we do not guarantee:

Exact age or historical provenance;
Previous ownership history;
Rarity or future collectible value;
Investment value or appreciation;
Authenticity beyond any specific representation expressly made by us.

Customers should review all available descriptions and photographs before purchasing antique or collectible items.

5. Books

Books may differ slightly from product photographs because of different editions, publishers, printing batches, covers, or packaging.

Unless specifically stated on the product page, we do not guarantee that a particular edition, cover design, printing year, or ISBN will be supplied.

If a particular edition or specification is important to you, please contact us before placing your order.

6. Kids’ Wear

Customers are responsible for selecting the appropriate size, color, and variant before ordering.

Please refer to the size chart provided on the product page where available.

Minor differences in color, stitching, design, or measurements may occur due to manufacturing tolerances.

7. Wrist Watches

Watch specifications, colors, straps, packaging, and designs may vary slightly between production batches.

Unless expressly stated otherwise, product descriptions do not constitute a guarantee of a watch’s suitability for any particular purpose.

Warranty, if applicable, will be subject to the manufacturer’s or seller’s stated warranty terms.

Damage caused by misuse, accidental damage, unauthorized repair, improper handling, water exposure beyond the stated water-resistance rating, or normal wear and tear may not be covered by warranty.

8. Recharge Services

Recharge transactions are treated differently from ordinary physical-product orders.

Before submitting a recharge order, you are responsible for checking:

The mobile/DTH/account number;
The selected operator or service provider;
The recharge amount;
Any other information required to complete the transaction.

Once a recharge has been successfully processed and credited to the intended account or number, it generally cannot be cancelled or reversed by us.

If a recharge fails but your payment has been deducted, we will investigate the transaction. Where applicable, the amount may be refunded or otherwise resolved according to the relevant payment/recharge provider’s transaction status and policies.

We are not responsible for losses caused by incorrect information entered by the customer.

9. Prices and Taxes

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, convenience fees, or other charges will be displayed during the checkout process where applicable.

We reserve the right to change prices at any time without prior notice.

If a pricing or listing error occurs, we reserve the right to cancel the affected order and refund any amount already paid for that order.

10. Orders

Placing an order constitutes an offer by you to purchase the selected product or service.

An order is subject to acceptance and availability.

We reserve the right to:

Accept or reject an order;
Cancel an order;
Limit quantities;
Refuse orders that appear fraudulent or suspicious;
Cancel orders affected by pricing, inventory, technical, or listing errors.

If we cancel an order after payment has been received, the eligible amount paid for the cancelled order will be refunded through the applicable payment method or other appropriate method.

11. Payment

Payments may be processed through third-party payment gateways.

You agree to provide accurate payment and billing information.

We do not ordinarily store complete card, banking, or other sensitive payment credentials on our website unless specifically stated otherwise.

Payment processing may be subject to the terms and policies of the relevant payment provider.

12. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing time displayed on the website.

Delivery times are estimates and may vary because of:

Courier delays;
Weather conditions;
Public holidays;
Strikes or disruptions;
Incorrect address information;
Remote delivery locations;
Government restrictions;
Other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If a package is returned because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply before reshipment.

13. Inspection on Delivery

Customers should inspect packages as soon as reasonably possible after delivery.

If a package appears visibly damaged or tampered with, customers should document the condition with photographs or video and contact us promptly.

For damaged, defective, incorrect, or missing items, we may request photographs, videos, packaging information, order details, or other evidence to investigate the claim.

14. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy, which forms part of these Terms & Conditions.

Return eligibility may depend on:

Product category;
Condition of the product;
Time elapsed since delivery;
Whether the product has been used, washed, damaged, altered, or tampered with;
Whether the product is eligible for return;
Whether the product is a customized, consumable, digital, or service transaction.

Certain products or services, including successfully completed recharge transactions, may not be eligible for cancellation or return.

Customers should review our Return & Refund Policy before placing an order.

15. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the transaction and the applicable refund policy.

Refund processing may take additional time depending on the payment gateway, bank, card issuer, or other payment provider.

Shipping charges, transaction fees, convenience fees, or other charges may be non-refundable where permitted by applicable law and our stated policies.

16. Cancellation

You may request cancellation of an order before it has been processed or dispatched, subject to the applicable product/service category.

Cancellation may not be possible after an order has been dispatched or after a service transaction has been successfully completed.

Recharge transactions that have already been successfully processed generally cannot be cancelled.

17. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities performed through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorized activities.

18. Prohibited Activities

You agree not to:

Use the website for unlawful purposes;
Attempt to gain unauthorized access to our systems;
Interfere with website security or functionality;
Submit false or misleading information;
Use stolen payment methods;
Place fraudulent or fictitious orders;
Scrape, copy, reproduce, or commercially exploit website content without permission;
Upload malicious software or harmful code;
Abuse promotional offers or discounts.

19. Intellectual Property

Unless otherwise stated, all website content, including text, graphics, logos, photographs, product descriptions, design elements, trademarks, and other materials, is owned by or licensed to [Website/Store Name].

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

20. Third-Party Services

Our website may use third-party services such as:

Payment gateways;
Courier and logistics providers;
Recharge/service providers;
Analytics services;
Hosting providers;
Other technology or service providers.

Your use of such services may also be subject to their respective terms and policies.

We are not responsible for the independent policies, availability, or actions of third-party service providers, except to the extent required by applicable law.

21. Promotions and Discounts

Promotional offers, coupons, discounts, and special pricing may be subject to additional terms.

We reserve the right to modify, suspend, or withdraw a promotion where permitted by law.

Unless specifically stated, promotional offers cannot be combined with other offers.

We may cancel transactions where promotional codes or discounts have been obtained or used fraudulently or contrary to their stated conditions.

22. Reviews and User Content

If you submit reviews, comments, photographs, or other content to our website, you represent that you have the necessary rights to submit that content.

You grant us permission to use, reproduce, display, and publish such content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, defamatory, misleading, obscene, fraudulent, or otherwise inappropriate.

23. Privacy

Your use of our website is also governed by our Privacy Policy.

We may collect and process information necessary to operate the website, process orders, provide customer support, process payments, arrange delivery, provide recharge services, and comply with applicable legal requirements.

Please review our Privacy Policy for more information about how personal information is handled.

24. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products/services.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms & Conditions affects any statutory rights available to consumers under applicable law.

25. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbances, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, or failures of third-party service providers.

26. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

27. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes shall be subject to the jurisdiction of the appropriate courts/authorities at [Delhi, India].

28. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or override any mandatory rights or protections available to consumers under applicable Indian law.

Where applicable, consumers may have rights and remedies under relevant consumer protection and other applicable legislation.

29. Contact Us

If you have questions regarding these Terms & Conditions, an order, product, return, refund, or recharge transaction, please contact us:

[Website/Store Name]
Business Name: JaiksSoft Enterprises
Email: jaikssoft@gmail.com
Phone: 9910115308
Website: www.jaikssoft.in