Privacy Policy

Last Updated: 27 September 2021

At Jaik.in, operated by Jaikssoft Enterprises (“we”, “us”, “our”, “Jaikssoft Enterprises”, or “the Store”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use https://jaik.in, create an account, purchase products, use our recharge services, contact us, submit a review or comment, or otherwise interact with our Website.

By using our Website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Our ecommerce website is:

https://jaik.in

The business operating this website is:

Jaikssoft Enterprises
Main Website: https://jaikssoft.in
Location: Delhi, India
Phone: +91 9910115308
Email: jaikssoft@gmail.com

For privacy-related questions, requests, complaints, or concerns, please contact us using the details above.

2. Information We Collect

Depending on how you use our Website, we may collect different categories of information.

2.1 Information You Provide

When you create an account, place an order, request a service, contact us, submit a review, or otherwise interact with us, we may collect:

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping/delivery address

• Account username

• Password or authentication information

• Order and purchase history

• Product preferences

• Information provided through customer-support communications

• Reviews, comments, photographs, or other content you voluntarily submit

• Information required to process recharge transactions

• Information provided in connection with returns, refunds, cancellations, exchanges, or warranty claims

Please avoid submitting unnecessary sensitive personal information through public comments, reviews, contact forms, or other publicly accessible areas of our Website.

3. Payment Information

Payments on our Website may be processed through Razorpay, a third-party payment service provider.

Depending on the payment method you select, Razorpay or the relevant financial institution may process information such as:

• Payment transaction information

• Card information

• UPI information

• Bank/payment account information

• Wallet information

• Transaction identifiers

• Payment status

• Other information necessary to process and verify a transaction

We generally do not store your complete card number, CVV, PIN, banking password, or other sensitive payment credentials on our own servers when payment is processed through Razorpay.

Payment information may be processed by Razorpay in accordance with its own terms and privacy practices.

4. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location based on IP address

• Language preferences

• Pages visited

• Referring and exit pages

• Date and time of visits

• Website interactions

• Cookies and similar technologies

• Security and diagnostic information

We may use this information to operate, secure, maintain, analyse, and improve our Website.

5. How We Use Your Information

We may use your information for purposes including:

• Creating and managing customer accounts;

• Processing and fulfilling orders;

• Processing payments;

• Arranging product delivery;

• Providing recharge services;

• Processing returns, exchanges, cancellations, refunds, and warranty claims;

• Providing customer support;

• Communicating about orders and transactions;

• Sending invoices and transaction-related notifications;

• Sending shipping and delivery updates;

• Verifying transactions;

• Preventing fraud and unauthorized activity;

• Maintaining Website security;

• Improving our Website, products, and services;

• Managing customer reviews and feedback;

• Responding to enquiries;

• Maintaining accounting, tax, business, and transaction records;

• Complying with applicable laws and legal requirements;

• Establishing, exercising, or defending legal claims;

• Sending promotional communications where permitted and appropriately authorized.

We aim to collect and use personal information only for specified and reasonably necessary purposes.

6. Orders and Delivery Information

When you place an order through Jaik.in, we may collect information necessary to process and deliver your order, including:

• Name

• Mobile number

• Email address

• Billing address

• Shipping address

• Order details

• Payment transaction reference

• Delivery information

• Return, refund, cancellation, or warranty information

We may share necessary information with payment processors, courier companies, logistics providers, and other service providers involved in fulfilling your order.

7. Recharge Services

Jaik.in may provide mobile, DTH, or other recharge-related services.

To process a recharge, we may collect information such as:

• Mobile number or service/account number

• Operator or service provider

• Recharge amount

• Transaction details

• Payment transaction reference

• Recharge status

Necessary information may be shared with the relevant recharge provider, operator, payment processor, or service provider to complete and verify the transaction.

You are responsible for checking the mobile number, account number, operator, and recharge amount before completing a transaction.

8. Cookies

Our Website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and provide functionality.

We may use cookies for purposes including:

• Maintaining your shopping cart;

• Processing checkout;

• Keeping you signed into your account;

• Remembering preferences;

• Improving Website functionality;

• Website analytics;

• Security and fraud prevention;

• Personalization;

• Marketing, where applicable.

WordPress and WooCommerce Cookies

Because Jaik.in uses WordPress/WooCommerce functionality, certain cookies may be used to support:

• Customer accounts;

• Login authentication;

• Shopping cart functionality;

• Checkout;

• Product preferences;

• Session management;

• Security.

Some cookies may be placed by third-party services integrated with our Website.

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some Website functions, including shopping-cart and checkout functionality, from working correctly.

9. Comments and Reviews

If visitors leave comments or reviews on our Website, we may collect the information entered into the comment or review form, together with the visitor’s IP address and browser user-agent information to help with spam detection and security.

Reviews and comments may be publicly visible.

Please do not include private, sensitive, financial, or unnecessary personal information in public comments or reviews.

We reserve the right to moderate, edit, reject, or remove content that violates our policies or applicable law.

10. Gravatar

If Gravatar functionality is enabled on our Website, an anonymized string created from your email address may be provided to the Gravatar service to determine whether you have an associated Gravatar profile.

After approval of a comment, your profile picture may be publicly visible in connection with your comment.

Gravatar is operated by Automattic. Its privacy practices are governed by its own privacy policy.

11. Media Uploads

If you upload images or other media to our Website, you should avoid uploading files containing embedded location information, such as EXIF GPS data, unless such information is necessary for the purpose of the upload.

Depending on the Website functionality, visitors may be able to download uploaded media and potentially extract metadata contained within those files.

12. Embedded Content From Other Websites

Our Website may contain embedded content such as:

• Videos

• Images

• Articles

• Maps

• Social-media content

• Payment widgets

• Other third-party content

Embedded content from other websites may behave in the same way as if you had visited the third-party website directly.

Such third parties may collect information about you, use cookies, embed additional tracking technologies, and monitor your interaction with their content.

Their practices are governed by their respective privacy policies.

13. Who We Share Your Information With

We may share necessary personal information with trusted third parties where required to operate our business and provide requested products or services.

These parties may include:

Payment Providers

Razorpay may process payment and transaction information necessary to process payments, verify transactions, prevent fraud, and provide payment services.

Delivery and Logistics Providers

Courier and logistics companies may receive information such as your name, address, phone number, and order details so that your purchase can be delivered.

Recharge Providers

Recharge providers, operators, and relevant service providers may receive information required to process and verify recharge transactions.

Hosting and Technology Providers

Website hosting, cloud, backup, security, analytics, email, and technical service providers may process information as necessary to provide services to us.

Security and Spam Prevention Providers

We may use third-party services to detect spam, fraud, malicious activity, unauthorized access, and other security threats.

Professional Advisers

Where reasonably necessary, information may be shared with accountants, auditors, lawyers, consultants, insurers, or other professional advisers.

Government and Legal Authorities

We may disclose information where required by applicable law, court order, governmental request, regulatory requirement, or where reasonably necessary to protect our legal rights, customers, Website, or others.

We do not sell your personal information as a business practice.

14. Third-Party Services

Our Website may use third-party services including payment processors, delivery providers, recharge providers, hosting providers, analytics services, security services, email services, and other technology providers.

These providers may process information according to their own privacy policies and terms.

We encourage users to review the privacy policies of third-party services where appropriate.

15. Marketing Communications

Where permitted by applicable law and where appropriate consent or authorization has been obtained, we may contact you through:

• Email

• SMS

• WhatsApp

• Telephone

• Other permitted communication channels

Marketing communications may include information about:

• New products

• Offers

• Discounts

• Promotions

• New services

• Product recommendations

• Store announcements

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us at jaikssoft@gmail.com.

Transactional communications, including order confirmations, payment notifications, shipping updates, security notifications, and important account information, may continue to be sent where necessary to provide the requested service.

16. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Access controls;

• Authentication mechanisms;

• Secure website connections;

• Software and security updates;

• Backups;

• Monitoring;

• Restricted access to personal information;

• Security and fraud-prevention measures.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

17. How Long We Retain Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Processing orders;

• Maintaining customer accounts;

• Providing customer support;

• Processing refunds and returns;

• Handling warranties;

• Preventing fraud;

• Resolving disputes;

• Maintaining accounting and tax records;

• Complying with legal and regulatory requirements;

• Establishing, exercising, or defending legal claims.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, regulatory, accounting, tax, security, or dispute-related requirements.

18. Customer Accounts

If you create an account on Jaik.in, we may store:

• Name

• Email address

• Mobile number

• Billing information

• Shipping information

• Order history

• Account preferences

You are responsible for keeping your login credentials confidential.

If you believe that your account has been accessed without authorization, please contact us promptly.

19. Password Reset

If you request a password reset, technical information such as your IP address may be included in the password-reset email or associated security process.

We may use technical information to help protect accounts from unauthorized access.

20. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about personal data we process about you;

• Requesting correction of inaccurate or incomplete information;

• Requesting deletion of personal information where legally applicable;

• Withdrawing consent where processing is based on consent;

• Requesting access to or portability of information where applicable;

• Raising a privacy complaint or grievance;

• Exercising other rights available under applicable data-protection law.

Some information may need to be retained because of legal, tax, accounting, security, fraud-prevention, or dispute-resolution requirements.

21. How to Exercise Your Privacy Rights

To submit a privacy request, please contact:

Email: jaikssoft@gmail.com
Phone: +91 9910115308

Please provide:

• Your full name;

• Email address or phone number associated with your account;

• Details of your request;

• Any information reasonably necessary to identify the relevant account or transaction.

We may request reasonable information to verify your identity before processing a request.

We will handle valid privacy requests within the timeframe required by applicable law.

22. Privacy Complaints and Grievances

For privacy-related complaints or grievances, please contact:

Jaikssoft Enterprises
Location: Delhi, India
Email: jaikssoft@gmail.com
Phone: +91 9910115308

We will review and address privacy complaints in accordance with applicable law and our internal procedures.

23. Where Your Data Is Sent

Information submitted through Jaik.in may be processed by third-party service providers in India or, where applicable, other jurisdictions.

For example, visitor comments may be checked through automated spam-detection services.

Payment, hosting, analytics, email, security, delivery, recharge, and other service providers may process information as necessary to provide their services.

Where applicable, we will take measures required by law regarding transfers or processing of personal data outside India.

24. International Data Processing

Some third-party providers used by Jaik.in may operate infrastructure or process information outside India.

Where personal information is processed outside India, such processing will be subject to applicable legal requirements and appropriate contractual or other safeguards where required.

25. Children’s Privacy

Jaik.in sells products intended for children, including kids’ wear. However, the Website is not intended to knowingly collect personal information directly from children in violation of applicable law.

Parents or legal guardians may purchase products intended for children.

If you believe that a child has provided personal information to us inappropriately, please contact us at jaikssoft@gmail.com so that we can review the matter and take appropriate action.

26. Fraud Prevention and Security Monitoring

We may collect and process technical, account, and transaction-related information to detect and prevent:

• Fraudulent transactions;

• Suspicious account activity;

• Unauthorized access;

• Payment abuse;

• Coupon or promotional abuse;

• Spam;

• Malicious activity;

• Attempts to compromise our Website.

This may include IP addresses, device information, account activity, transaction information, and other security-related information.

27. Business Transfers

If Jaikssoft Enterprises or Jaik.in is reorganized, merged, sold, transferred, acquired, or otherwise undergoes a business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.

28. Links to Other Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or policies of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our products or services;

• Changes to our Website;

• Changes in technology;

• Changes in third-party services;

• Changes in applicable laws or regulations.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

30. Contact Us

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy, please contact:

Jaikssoft Enterprises
Ecommerce Website: https://jaik.in
Main Website: https://jaikssoft.in
Location: Delhi, India
Email: jaikssoft@gmail.com
Phone: +91 9910115308